Managed IT Services
The Confidant Service Plan: proactive monitoring, maintenance and support for a predictable monthly cost. Your IT department, without the overhead.
IT support
IT support and help desk for Upstate businesses
When something breaks, you need someone who picks up, understands the problem and stays until it's fixed. That's the kind of support our clients write to us about.
Support that treats you like a person
Getting excellent IT service should be more than a masterful display of technical prowess. We work with the people who use the computers, not just the computers. So we explain what happened, fix it, and help keep it from happening again.
One client's controller wrote to thank us because our technician stayed late to resolve a major issue with their ERP system, even though we didn't cause it. That's the standard we hold ourselves to.
What we support
- Desktops, laptops, printers and other office equipment
- Servers and office networks, including Wi-Fi
- Email and business software, including accounting and ERP systems
- User accounts, passwords and access
- Setting up new computers and new employees
Remote first, on-site when it matters
Many issues can be fixed in minutes over a secure remote connection. When hands-on work is needed, we come to you in Greenville, Greer, Simpsonville, Taylors and the rest of our service area.
Down right now?
If your office system is down, call 864-256-1135 and tell us what's happening. For ongoing peace of mind, the Confidant Service Plan adds proactive monitoring so fewer things break in the first place.
Our office system completely crashed that houses all our data, accounting and bookkeeping, not to mention contracts. Tech Confidant was able to repair the problem and get us back up and running quickly, minimizing our loss. We had a very good experience and will be using them again in the future. We highly recommend them.
Common questions
Do I need a service plan to get support?
No. We help businesses with or without a Confidant Service Plan. Clients on a plan get proactive care and remote access included; anyone can call us when something breaks.
Do you come on-site?
Yes. When a problem can't be solved remotely, we come to you anywhere in our Greenville and Upstate service area.
How do existing clients request help?
Call 864-256-1135 or open a ticket in our client support portal at tickets.mytechconfidant.com.
Related services
Cybersecurity
Network monitoring and remediation backed by cybersecurity professionals, so attacks get caught before they do serious damage.
Backup & Disaster Recovery
Next-generation backup, recovery and collaboration tools that keep your business running through crashes, ransomware and disasters.
Also from Tech Confidant: Data Recovery. Deleted files, dead drives and clicking disks. Tiered pricing from $200, and no data, no charge.
Talk to a real person
Need IT help? Let's fix it.
Tell us what's going on and we'll get back to you. If something is broken right now, call us.
- 864-256-1135
Call for help now - business@mytechconfidant.com
- 153C Brozzini Ct, Greenville, SC 29615
- Existing client? Open a ticket in our support portal