Frequently asked questions

Managed IT services means a provider like Tech Confidant takes ongoing responsibility for your business technology for a predictable monthly cost. Instead of calling someone only when something breaks, you get proactive monitoring, maintenance, security, backups and help-desk support: the power of a dedicated IT department at a fraction of the cost.

Paying per repair means problems get fixed after they've already cost you time. With the Confidant Service Plan we watch for issues and fix many of them before they interrupt your work, and you know what IT will cost each month. Secure remote access for your team is included at no extra charge.

The Confidant Service Plan starts at $55 per machine per month. The exact cost depends on how many computers and servers you have and what they need, and a free IT assessment gives you a firm quote with no obligation.

It's a $0 evaluation of your site's IT infrastructure. We look at your computers, network, security and backups, then walk you through what we found and what we'd recommend. There's no obligation.

Yes. Call 864-256-1135 and tell us what's happening. Existing clients can also open a ticket in our support portal. You don't need a service plan: on-demand support is available.

We're open Monday to Friday 8 AM to 6 PM; Saturday 9 AM to 3 PM; closed Sunday. Our office is at 153C Brozzini Ct in Greenville; please call or send the form before dropping anything off.

We're based at 153C Brozzini Ct in Greenville and serve businesses across the Upstate, including Greenville, Greer, Taylors, Simpsonville, Fountain Inn, Travelers Rest, Pelham, Piedmont, Pelzer, Woodruff and Reidville. We support clients both remotely and on-site.

Yes. We work with small and mid-sized businesses across the Upstate that need dependable IT without hiring a full-time IT department.

Yes. We provide easy, powerful, secure remote access to company workstations on a per-user basis, and it is included free with the Confidant Service Plan.

Yes. We recover data from failed, damaged and corrupted drives, including RAID and NAS systems. Pricing is tiered from $200, and we follow a strict no data, no charge policy. See data recovery pricing.

Through our Community Investment Program, employers can offer their staff a discount purchasing program to buy quality PCs and accessories from us, often at prices that beat online retailers.